How do I send my inquiry?
- Please send your inquiry using the Parts Detail form.
- You can also send your inquiry by email to: email@example.com
- The OEM part number is most important number to confirm on the parts together with your requested quantity. If you have further details like product name, motorcycle model, do include in.
- We can supply much more than the product lines shown on the website.
- A proforma invoice with prices and terms will be sent for your consideration
What is the term of payment?
- We can accept the use through Paypal. You can use a credit card through Paypal even if you are not a Paypal member. Paypal has a refund system if your parts are not received. Check this LINK
- Wire transfer payment (T/T): Required 30% deposit for order confirmation and 70% balance prior to the delivery
- Letter of credit payment must be an irrevocable L/C at sight.
Can I return goods?
- Yes, you can return the good if the error is from us. For more details, see our return policy
- We respect and are committed to protecting your personal information provided to us. It will only be used for processing your order and to contact you in the event that we need further information
- Return request should be made within 14 days from arrival date. If you need to return something, please contact us prior to returning.
- We will not charge the returning shipping fee if it’s our fault. Eg wrong parts, damaged parts
- However, the returned shipping cost would be at yours if the fault is found to be on your side.
- In the case of a dispute between you and ES Auto Parts, ES will try to resolve the problems in a fair manner. However, in case the dispute cannot be resolved between both parties, it will be brought up to Singapore dispute court in accordance to Singapore law.